Location: Airport is located 24km (15 miles) west of London
Number of Terminals: 4
TRANSFER BETWEEN TERMINALS: Terminals 1, 2 and 3 are
within walking distance of each other, via underground walkways.
Transfer between Terminals 1, 2 and 3, and Terminal 4, which
is located on the south side of the airport, is free on the
Heathrow Express train (journey time: 8 minutes).
Address: London Heathrow Airport, 234 Bath Road,
Harlington, Middlesex UB3 5AP, UK
Country Telephone Dialling Code: 44
Telephone: (0) 870 000 0123
Fax: (0)20 8745 4290
Website: www.baa.com
Time Zone: GMT (GMT + 1 from the last Sunday in March to the
last Sunday in October)
INFORMATION AND HELP DESKS: Information
desks are available in each terminal. Transport information
desks, for bus, coach and rail options, are located in Terminals
1 and 3, and outside Terminal 4. The Hotel and Traveller Centre,
in Terminal 3, provides visitor information, London Underground
tickets and hotel accommodation. Help desks are also located
throughout the airport, where passengers can seek assistance
by using a courtesy telephone and can also look at terminal
maps.
AIRPORT FACILITIES: Money and communications:
There are ATMs and bureaux de change facilities throughout
the airport, as well as post offices in Terminals 2 and 4.
There are public telephones in the main areas of each terminal,
as well as wall-mounted pay fax machines. Web points are available
in Terminal 4. Eating and drinking: There are numerous restaurants,
bars, fast-food outlets, coffee shops, pubs and sandwich bars
throughout the airport. Shopping: There are a wide variety
of shops in each terminal including music shops, bookshops,
newsagents, clothing accessories shops, electrical goods shops,
pharmacies, sunglasses shops, shoe shops, sweet shops and
perfumeries. There are chemists in all terminals; the Terminal
1 chemist dispenses prescriptions. Luggage: Left-luggage offices
can be found in each terminal, whilst lost property can be
reclaimed from the Airport Lost Property Office tel: (0)20
8745 7727. Other facilities: These include a chapel, showers,
a visitor centre (tel: (0)20 8745 6655) and a health centre
(tel: (0)20 8745 7047).
DISABLED FACILITIES: Information for
passengers with disabilities is available from HeathrowTravel-Care
either at counters or by telephone (tel: (0)20 8745 7495).
Detailed access information is also available on the airport's
website. There is a Minicom information line for the hard
of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones
and text telephones, as well as induction loops. Reserved
seating and disabled toilets are also available in all terminals.
Wheelchairs push and provision, and help with baggage from
Departures to check-in, are available free of charge and can
be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727).
Assistance is also available by using the telephones at the
various help points situated throughout the airport. Passengers
requiring wheelchairs and special assistance should also contact
the individual airlines prior to travel. The Help Bus (tel:
(0)20 8745 6261) is a free wheelchair-accessible bus service
that operated between all terminals and the central bus station.
Disabled parking is also available. The Heathrow Express,
black taxis and many bus and coach routes provide facilities
for wheelchairs.
CONFERENCE AND BUSINESS FACILITIES: Wall-mounted
credit-card-paid fax machines are available throughout the
airport. Wireless Internet access is available in the Departures
lounges of all terminals. The Business Centre, in the Queen's
Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a
conference suite seating up to 60 delegates, meeting refreshments
and business support facilities including workstations, online
computers, faxes, photocopiers, videoconferencing and audiovisual
equipment. Showers are also available. There are several airline,
business and executive lounges in all terminals.
CAR PARKING: Several car parks are available.
Each terminal has its own short-stay parking lot, operated
by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals
1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service
travelling between the terminals and the long-term and business
car parks is provided. Parking can be booked online via the
website or by telephone (tel: (0)870 000 1000). Valet parking
is available at all four terminals; CPS provides chauffeured
parking (tel: (0)870 411 1118; website: www.parkwithcps.com).
Disabled drivers can request assistance from customer service
staff at the car parks. Motorbikes can park free of charge
at designated areas at each terminal.
DRIVING DIRECTIONS: Terminals 1, 2 and
3 can be reached via the following motorways: M4 Junction
4, M25 Junction 15, A4 (local road). Terminal 4 is reached
via the following motorways: M4 Junction 3, M25 Junction 14,
A30 (local road).
PUBLIC TRANSPORT: Rail: Train: The frequent Heathrow
Express non-stop train service to London Paddington Station
takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com).
Paddington is served by mainline national rail routes to the
west and south west of England, and is on the London Underground
network. From London King's Cross Station, served by the A2
Airbus service (see below), passengers can connect with mainline
train services to the north of England and to Scotland. For
national rail travel information, contact the 24-hour National
Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk).
Underground: The airport is also on the London Underground's
Piccadilly Line, which can take passengers into central London.
For more information, call the Underground travel information
line (tel: (0)20 7222 1234; website: www.thetube.com).
Road: Taxi: London's licensed black cabs serve London Heathrow
Airport and are available outside all the terminals. Limousine:
Chauffeur-driven cars operated by Burgundy Global can be hired
(tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local
buses stop at the central bus station and Terminal 4. Bus
services include the A2 Airbus shuttle (website: www.airbus.co.uk)
from all four terminals to London King's Cross railway station.
At night, the N9 bus service travels to central London. For
more information on public transport, contact Traveline (tel:
(0)870 608 2608). Coach: Coaches connect the airport to more
than 500 destinations throughout the UK. National Express
(tel: (0)870 575 7747; website: www.nationalexpress.com)
is the major service provider.
AIRPORT HOTELS: The Hilton Heathrow
(tel: (0)208 759 7755) is a short walk over a bridge from
Terminal 4. Nearby hotels include the Holiday Inn London Heathrow
(tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20
8990 1100), Novotel London Heathrow (tel: (0)1895 431 431),
RadissonHeathrow (tel: (0)20 8759 6311), Berkeley Park Apartments
(tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20
8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle
London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow
(tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel:
(0)20 8759 2535). The Hotel Hoppa transfer bus service runs
frequently between Terminals 1, 2 and 3 and the main nearby
hotels, while the Hotelink bus offers a door-to-door service
to London hotels. Hotel reservations can be made at the British
Hotel Reservation Centre desks in the Arrivals halls of each
terminal; passengers can also use the 24-hour booking line
to arrange accommodation (tel: (0)208 759 8797 or (0)800 783
4020).